Terms of Service
Effective Date: July 16, 2026
Welcome to Vintuna Crafts, operated by Himalayan Yeti ApS. By accessing or using our website and placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
Products
Vintuna Crafts offers authentic handmade products crafted by skilled artisans in Nepal. Due to the handmade nature of our products, slight variations in colour, size, texture, and design may occur. These variations are part of the uniqueness of handcrafted items and are not considered defects.
We make every effort to ensure that product descriptions, images, dimensions, and materials are accurate. However, colours may appear slightly different depending on your screen settings.
Orders
By placing an order, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian.
You agree to provide accurate, complete, and current information when placing an order.
We reserve the right to refuse or cancel an order for legitimate reasons, including but not limited to:
- Product unavailability
- Pricing or technical errors
- Suspected fraud or unauthorized transactions
- Violation of these Terms of Service
If we cancel an order after payment has been received, a full refund will be issued using the original payment method.
Pricing and Payment
All prices displayed on our website include applicable taxes where required by law unless otherwise stated.
We accept secure payment methods available during checkout, including major credit and debit cards and other supported payment providers.
By submitting your payment information, you authorize us to charge the total order amount, including shipping costs and applicable taxes.
Prices may change without prior notice, but confirmed orders will not be affected.
Shipping and Delivery
We ship within Denmark, throughout the European Union, and to selected international destinations.
Orders are generally processed within 1–3 business days after payment confirmation.
Estimated delivery times vary depending on the destination, shipping method, and customs procedures.
Customers outside the European Union are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities.
Please refer to our Shipping Policy for complete shipping information.
Right of Withdrawal, Returns and Refunds
Customers residing within the European Union have a statutory 14-day right of withdrawal from the date of receiving their order, without providing a reason, subject to applicable legal exceptions.
For complete details regarding returns, exchanges, cancellations, and refunds, please refer to our Refund & Returns Policy.
Intellectual Property
All website content, including text, product descriptions, photographs, graphics, logos, icons, designs, and other materials, is the property of Himalayan Yeti ApS or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, distributed, or used without our prior written permission.
Acceptable Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to interfere with the security or functionality of the website.
- Upload malicious software or harmful code.
- Copy, scrape, or misuse website content without authorization.
Limitation of Liability
To the fullest extent permitted by Danish and EU law, Himalayan Yeti ApS shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded under Danish or European Union legislation.
Privacy
Your personal information is processed in accordance with our Privacy Policy, which explains how we collect, use, and protect your personal data.
Third-Party Links
Our website may include links to third-party websites for your convenience.
We are not responsible for the content, availability, or privacy practices of external websites.
Governing Law
These Terms of Service are governed by the laws of Denmark.
Any disputes arising from these Terms or your use of this website shall be subject to the jurisdiction of the Danish courts, without prejudice to any mandatory consumer protection rights applicable under EU law.
Consumers within the European Union may also submit complaints through the European Online Dispute Resolution (ODR) Platform, where available.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or website functionality.
The latest version will always be available on this page together with the updated effective date.
Contact Information
If you have any questions regarding these Terms of Service, please contact us.
Vintuna Crafts
Operated by Himalayan Yeti ApS
Email: [email protected]
Company Information
Himalayan Yeti ApS
CVR No.: 46568796
Njalsgade 21F, 2.
2300 Copenhagen S
Denmark