Shipping Policy

Thank you for shopping with Vintuna Crafts. We are committed to delivering authentic handmade products from Nepal safely and efficiently. Please read our Shipping Policy before placing your order.

Processing Time

All orders are processed within 1–3 business days after payment has been successfully received.

Please note that processing times may be slightly longer during holidays, promotional periods, or due to unforeseen circumstances.

Delivery Time

Delivery times depend on where your order is shipped from.

Orders shipped from Denmark (EU): Delivery typically takes 1–3 business days within Denmark and 3–7 business days within most EU countries.
Orders shipped directly from Nepal: Please allow 7–14 business days for delivery. Delivery times may vary depending on your location and customs clearance procedures.

Please note that delivery estimates are not guaranteed and may occasionally be affected by factors beyond our control.

Shipping Methods

We offer the following shipping options:

Standard Shipping – Our most economical shipping option with reliable delivery.
Express Shipping – Available for selected destinations at an additional cost. Delivery estimates and pricing will be displayed during checkout.

Shipping Costs

Shipping costs are calculated automatically based on:

Destination
Package weight
Selected shipping method

The exact shipping cost will be displayed before you complete your purchase.

Shipping Address

Please ensure that your shipping address is complete and accurate, including your full name, street address, postal code, city, and country.

Vintuna Crafts cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete address information provided by the customer.

International Shipping & Customs

We proudly ship worldwide.

For orders delivered outside the European Union, customers may be responsible for customs duties, import taxes, VAT, or other fees charged by their local authorities.

These charges are determined by your country’s customs regulations and are not included in the product price or shipping charges.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where available), allowing you to monitor your shipment throughout delivery.

Lost or Damaged Shipments

If your order arrives damaged or has not arrived within the expected delivery timeframe, please contact us as soon as possible at:

Email: [email protected]

We will investigate the issue with the shipping carrier and work with you to provide an appropriate solution, which may include a replacement or refund where applicable under Danish and EU consumer protection laws.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Vintuna Crafts
Email: [email protected]